Privacy & Cookies Policy
What are Cookies
Cookies are small text files sent to your computer's browser (eg internet explorer / google chrome) where they stored on your computer's hard disk. They are used to identify your computer and do not store any personal details about you.
The information collected by cookies is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platforms, IP address, your browsing patterns and timings of browsing on our website and your geographical location.
Third Party Cookies
The third party cookies ITC use are from Google analytics and enable us to collect anonymous visitor information such as number of site visits, page views and traffic from marketing activity. The data stored in these cookies is only used internally.
We will process all the data we collect and hold in accordance with applicable law. As further explained in this policy statement, we will ensure the quality and security of your data and we will fully respect your rights, interests and fundamental freedoms with regard to your data.
We will only collect, record, process and store data which is needed to book your holiday and fulfill our contractual obligations towards our clients, our partners, and agents; to ensure the booking of your holiday, ancillary requirements or to comply with legal requirements. We may disclose to any other company or companies, and to third parties authorised by us, such information as may be necessary to provide you with holiday and services you have requested or for the purpose of verification of details relating to your data held by us for legitimate purposes.
Collection of Information
In order to provide the product(s) that you want, we need to know your requirements. We find these out by asking you, by reading your comments and by looking at which are the most popular areas of our site.
Collection of Personal Information
We will hold your details on file and may, from time to time, contact you either by brochure or direct mail with information on products or services offered by companies within ITC Ltd. If you do not wish your information to be treated in this way, please call 01244 355 400 and our team will remove you from our mailing list. Alternatively, if you prefer to write to us, please send a letter to ITC Luxury Travel Group, Concorde House, Chester, Cheshire, CH1 4EJ.
Use of Your Information
You agree that we may obtain, hold, correlate, merge and use your information (including personal information) for the purpose of providing you with our holiday information and ancillary services and for our internal business purposes.
We may monitor and keep records of email communications which you send to us and other communications with you in accordance with this policy.
Security of Information
We will employ effective procedures and safeguards to ensure that the data we hold on you is adequate, relevant and not excessive in relation to the purposes for which they were obtained, as well as accurate and up-to-date. Where we become aware of any inaccuracies in the data we hold, we will correct and, where appropriate, delete incorrect data. Retention periods are in place to ensure that data are only stored whilst they are required for the purposes in question or to meet legal and regulatory requirements. Where data are no longer required, we will ensure that they are disposed off in a secure manner.
We will only provide access to data on you to those of our employees, agents or partners, who need such access in order to carry out any necessary processing. We have taken appropriate steps to ensure the security of data, whether it is stored in computer systems, paper files or other storage media. We expect the same high standards of security and confidentiality of any agents or sub-contractors we employ to process data for us. No data transmission over the internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our sites. However we use our reasonable endeavours to protect the security of your personal information from unauthorised access or use. In addition to our safeguards your personal information is protected in the UK by the Data Protection Act. This provides that the information which we hold about you should be processed fairly and lawfully and should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. Please help us to keep your personal information accurate by updating your registration details on the website. For more information on the Data Protection Act and the Information Commissioner please see www.ico.gov.uk. We will maintain records relating to your use of this web site for information and transactional purposes on-line (including information about you provided by yourself or by third parties). We shall be entitled to process those data for the purpose of providing your requirements ,requests and to keep you informed of further products from us, which may be of interest (unless you write to us asking us to exclude you from such offers or alternatively telephone, fax or e-mail us to that effect). (If you use more than one e-mail address to communicate with us, please notify us of each e-mail account you use.)
We will not send you e-mails that you do not want, but we cannot guarantee that third parties to whom your details are sent will not do so. If at any time you feel that we have not adhered to these principles, please either notify us in writing or by telephone, fax or e-mail and we will use all commercially reasonable efforts to determine and correct the problem promptly. ITC Luxury Travel welcomes your questions and comments about privacy.
Information to You
When we collect data from you, we will identify ourselves and inform you of the purpose(s) for which we collect the data. If we have obtained data on you other than directly from you, we will inform you of this as soon as practicable after we have entered the data in our files or computers (unless you were already aware of the fact). We may also record or monitor telephone calls, without notification, for staff training and quality control purposes.
Special Restrictions on the Use of Sensitive Data
When we do collect such data, it will be limited to data which are: - required to be kept by law - clearly and strictly necessary to fulfill a contract between you and us in order to book your holiday and make the necessary travel arrangements.
Changing or Accessing Your Information
Should your personal information change (e.g. your postcode), or if you wish to review or receive copies of the personal information we hold about you, or have any other queries please contact: ITC Luxury Travel Group, Concorde House, Canal Street, Chester, UK, CH1 4EJ Tel: 0870 7519 450, Fax: 0870 7519 449 including full details of your request.
You have the right to require us to cease the communication of advertising or marketing material to you, and we will ensure that your request is complied with. This includes the right to withdraw your consent to third-party direct-marketing use of your data, at any time. You have the right to see all the data we hold on you. Should you wish to have access to all or a particular part of your data, please contact us at the address above. The information will be forwarded to you within an appropriate period of time in accordance with national legislation, but in any event no more than 40 days from the date of such request for access. Where any discrepancies are discovered following your enquiry, we will take immediate steps to validate and, where appropriate, correct our records. We will confirm the actions taken in writing to you within an appropriate period of time in accordance with national legislation, but in any event no more than 40 days after receiving your request to amend our records.
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