A letter of praise for Marie Sheldrick
"We were introduced to the ITC Team who were the main sponsors of The East Cheshire Hospice Ball that we were attending last Spring 2011. I was about to book my summer holiday for the family so thought I would give them a try.
I had a vague idea of the type of holiday we wanted but we were also open to ideas. I was put in touch with Marie from the Chairmans Club Team and she came up with various suggestions of places and holiday types that would suit my family and budget, baring in mind the needs of my two active boys aged 15 and 12! Not having cruised before, we chose a weeks Cruising around the Mediterranean with Royal Caribbean and added a couple of nights exploring Rome either side.
Marie's service levels and attention to detail was in exhaustive, nothing was ever too much trouble for her until she found the right option that suited our holiday requirements perfectly. No matter what time of day I phoned her, she was always the same friendly cheerful voice at the end of the line, and always came straight back to me when promised to keep me informed of my booking progress. Marie actually cared about our holiday experience and the extra touches offered by her and ITC really made a difference to our holiday, they had thought of everything on our behalf. Marie was also extremely interested to hear how we got on when we came back, so she could pass on useful information to other clients.
We all had a fantastic holiday, one that satisfied our desire to enjoy family experiences and see different places with the boys, whilst at the same time offering them their own freedom and friends with teenage clubs back on the ship. My husband and I also enjoyed our own relaxing, quality time together knowing the boys were occupied and having fun!
I would not hesitate in recommending Marie and the ITC team who give well in excess of what is required of them when booking your holiday!"
Author: Jill Hart