Getting in touch

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Price Matters

Price Guarantee - The price we advertise is the price we will quote. In addition, we have a team continually sourcing exclusives and the strongest offers, so we give you our best price first time. However, we do not rest on our laurels; if you do find a cheaper 'like for like' price we will match it.

Outstanding service has always been at the heart of our business and we believe that the embodiment of this outstanding service is for us to spend time securing the best price in the market for you, saving you the time and effort involved in trawling through a crowded and confusing market.

The reason we believe that we can secure the same holiday for less is because we've spent over 37 years building some of the best possible relationships with key luxury hotels and airlines around the world, so we can always offer a better price than you can get direct.

With our price you get the reassurances that come from booking with a fully bonded operator, so you know your holiday is fully protected and that you have flexibility and someone to turn to if something goes wrong.

Plus, being an independent company means we can be flexible and do things that other, larger companies can't do, in order to put our client first.

Our Commitment
We know that price matters, that's why we invest so much energy and time into getting it right and giving our clients the best value.

Value Commitment
Value is much more than a competitive price, it's about all the extras we include as standard, which others charge you for. For example, luxury private transfers, representatives to assist with check in at selected UK airports, VIP fast track, meet and greet service where available, 24 hour concierge and an experienced team who will assist you 24/7 in the event of a crisis such as volcanic ash or snow.

Added Values
We will always negotiate added benefits on your behalf based on our relationships with our partners, providing you with a little something extra, giving you another reason to book with ITC Luxury Travel.

What does 'like for like' mean?

  • Subject to the holiday being available on the same date as advertised
  • The same airline, class of travel*, room category, board basis and other inclusions
  • The same dates
  • The same transfers or car hire, including quality of vehicle and service
  • Based only on hotels that ITC Luxury Travel feature
  • Excluding errors, misquotes, voucher or mileage offers
  • Please note we are unable to beat the price if a competitor's quote is produced more than 24 hours after paying a deposit with us
  • Standard ITC terms & conditions apply

    * Providing the flight price quoted is in the same class, as airlines can issue different fare levels within the same cabin.