Mr and Mrs Brown recently travelled throughout California with ITC, staying in San Francisco, Los Angeles, Las Vegas and San Diego.

Hannah arranged some amazing experience for them, including a ‘Sip & Cycle’ tour of the NapaValley wine region, ‘The LA Story’ exclusive tour (visiting the Hollywood sign, Holly Bowl, Beverly Hills and Bel-Air), a VIP Backstage Tour of Universal Studios and a visit to Alcatraz. They said:

“The concierge service did a simply superb job for us, getting to know us and our likes and dislikes, and then arranging events and activities the quality of which surpassed our expectations. We cannot recommend the service highly enough.”

Mrs Rogers travelled with ITC to Barbados in 2014 to celebrate a special family birthday.

The concierge team in the UK and Barbados worked tirelessly to ensure that the whole family had a fantastic time and a holiday that they would remember forever. She said:

“The concierge service exceeded our expectations. It was a huge, unexpected benefit when we booked our villas through ITC.

“The team, both in the UK and on the ground in Barbados, coordinated a series of events for our group of 30 people. From a private dinner party at the best restaurant in Barbados to a catamaran cruise, everything was truly the best in class. We were not once disappointed with the recommendations that they provided us or the events that they arranged. And, the service continued on site during our holiday, allowing us to make changes as necessary to accommodate our guests. We would not have had such an amazing, stress-free holiday if it weren't for the ITC Concierge Service.”

ITC Luxury Travel client Clare Edwards got In touch with our Concierge & Client Experiences Executive, Hannah Thomas, to show her appreciation for Hannah’s efforts recently:

“I just wanted to thank you and the team at ITC for such wonderful customer care whilst organising my niece’s 21st birthday at Hotel Arts Barcelona.

We had the most amazing time. We loved the city and sights, and enjoyed the museums and everything Gaudi. It's a brilliant city. We felt very safe and took your advise on the open-top bus two-day ticket which enabled us to travel around getting on and off as we wanted. We got the arts tickets and wandered around the museums, it was all perfect - thank you.

The hotel and staff at the Arts were just first class. I cannot tell you how kind and caring they were of us..even down to Laura needing medication from the pharmacy on the first night; nothing was too much trouble. The breakfasts were a banquet and room service food was delicious. They upgraded us to room 1717 which has spectacular views of the sea and marina and the spa is just beautiful. The ladies who looked after us were so friendly and professional and the treatments were so relaxing: it was a completely luxurious experience.

Laura and I had a fabulous time. I will treasure the memories forever. Thank you again for helping us create such a lovely holiday.”