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Jon Hardcastle

For me, travel runs in my blood and I couldn’t think of working in any other industry. This is the answer I give to people when they ask why I've been doing it for over 20 years, straight from school – yes I am under 40, despite what Lee says... 

I've worked on both sides of the fence as an independent retail travel agent and then for a major UK tour operator, so I've seen it all (or like to think I have!). 

Since joining ITC over three years ago, I haven’t looked back.  Celebrating our 40th anniversary with 40 of our closest agent partners in our spiritual home of Barbados in 2014 has to be my personal highlight so far and I'm proud to be a part of the longest established independent luxury tour operator here in the UK – still going and delivering excellence.  

What makes ITC different? Our independence for sure, enabling us to deliver the absolute best experience for your valued clients. We don't give our team a rule book, but we trust them to get on with the job and because we're a family business, we don't have to cut through red tape to get things done. 

What do I love about working for ITC? Apart from seeing Lee Marshall’s face everyday, it's about my interaction with our lovely agents that really makes it for me. We genuinely care about you and your customer and we'll invest in your business to ensure we grow together, as partners. 

We don't take for granted the business you give us one bit; we respect the huge choice of suppliers out there, so your amazing support is greatly appreciated. We couldn't do it without you – it's that simple! 

My area of responsibility in the UK includes everything from the Midlands heading North of that.  I look forward to catching up with you soon.