I feel extremely lucky to have a job where I get to travel and see the world. I have spent the last 15 years working in this ever-changing industry and loved every minute!
I started off as a sales consultant in a travel agency whilst studying for a Tourism and Leisure Degree. Once graduated I travelled around Australia, backpacking for six months. I knew from this point there was no turning back and I was destined for a career in travel. I worked at Deva Travel for two years after this then I found my perfect role working in luxury for ITC. I find travel so addictive, I am very passionate about what I do and really enjoy working with agents and partners to go above and beyond for their clients.
Maldives is my number one choice as this truly is heaven on earth, I was blown away by the stunning powdery white sandy beaches and turquoise blue seas, it’s the ultimate luxury escape. In particular my favourite hotel is the Four Seasons Resort Maldives Landaa Giraavaru. I would go back to the jetty bar in a heartbeat, sitting under the stars, listening to the waves beneath me, sipping a cocktail… wow! This is the perfect place to switch off and forget about everything except the person your with.
I spent my honeymoon in Antigua and got married on the Greek island of Skiathos, so they both mean something very special to me too.
- Get up early before sunrise at least once to take in the views so you have lasting memories of the skyline when you get home.
- Plan in advance, make sure you pre book your preferred spa time and dinner reservations to avoid disappointment; our Concierge team at ITC Luxury travel can do all this for you.
- For the ladies, I would recommend to always take a kaftan, bikini and dress in your hand luggage. If your room is not quite ready or your luggage is delayed you can heads straight top the beach or pool, so your holiday can begin the moment you arrive.
Where have you travelled to on holiday and on business?
Europe - Sardinia, Cyprus, Crete, Skiathos, Kos, Portugal, Ibiza, Santorini
Indian Ocean - Maldives, Seychelles, Mauritius
Africa - South Africa
Caribbean - Bahamas, Antigua, Barbados, Dominican Republic
Middle East - Dubai
Asia - Thailand (Koh Samui, Bangkok, Phuket), Bali
North America - New York, Orlando
Australasia - Australia
We at TF Travel Ltd have had the pleasure of working with ITC as a company now for many years and I can say without doubt that the service we receive is second to none, in terms of quality and speed - both of these are essential to keep the agent ahead of the game in an environment where the internet is in many peoples eyes, “King”! There're a great many companies offering what they call “The Luxury Experience”, but there are very few that can actually promise what they preach and this is what sets ITC Luxury Travel apart from the crowd in our opinion.
The attention to detail that ITC provides is what enables us to feel very comfortable and relaxed in the knowledge that when we offer such services as “Meet & Greet at airports”, guaranteed Inter-Connecting rooms in hotels, luxury transfers, etc. our clients will receive a service which is certain not only to be provided as said, but done so in a way to make the client feel special - it is quite often the little items such as these that can make or break a luxury holiday in the eyes of clients.
One other very important point is that ITC really cares about their Agents, we are made to feel as important as our clients and this again differentiates ITC from the other luxury operators. ITC work with ourselves in terms of product knowledge, special offers, familiarisation trips, etc. but they do it in a more intimate way, again making ourselves feel as though we matter to ITC - in my opinion this is a perfect way to operate for both parties, as the better our product knowledge, the better the service we can offer our client, and the easier the whole process becomes in providing the perfect service.
We hope to continue and grow our business relationship with ITC Luxury Travel over coming years, safe in the knowledge that whatever eventuality occurs, the interest of our clients comes first and the matter will be dealt with, rather than the general trend of passing the buck!
I have been fortunate enough for the last year or so to have Laura Long as my Platinum Account Manager at ITC. I can honestly say that in 25 years of being in the Travel Industry, I have never come across anyone who exudes a love for her job and industry quite like Laura does. Her product knowledge is superb, as is the attention to detail she puts into all of her work and is a major reason why when I have a quote from Laura for a client, I do not feel the need to check and double check everything, because Laura appears to be a rare individual who does not make mistakes!
Laura has a personality which is infectious even over the telephone and when you have finished a conversation with her, you feel as though you have benefited from both her knowledge and her personality, she literally is like a human can of "Red Bull”!
Andrew Hollins, TF Travel
"I have only worked with Laura for about 14 months but feel I have known her for years. She is always very professional but friendly; nothing is too much trouble for her. If our clients have a specific budget she will always do her best to meet that budget. If ITC do not feature the property she will source the property from elsewhere if possible. She keeps me updated on a regular basis on any of my bookings that are on request, I never have to chase her. Some times I think our minds are linked as we often email or pick up the phone at the same time. These are all strengths and qualities of an excellent Travel Specialist. Sending you many thanks for a great service."
Ruth, Tranquillity Travel
"I wanted to say just how impressed I am with the wonderful Laura who has worked so hard for me that I’m totally speechless, which if you knew me you would find impossible to believe. Honestly, Laura is an absolute credit to your company and without her help and reassurances I don’t think we would have got this one over the line. We have also had a bit of a laugh along the way which has been very nice and we built up a good relationship. I have had to request so many favours from her and extra help but nothing has been too much trouble. After my first 3 months back in the business Laura and ITC have come up trumps so I will be coming to ITC and Laura in future."
Mark Wiles, ATP Select