Privacy & Cookies Policy

We are International Travel Connections Limited of Concorde House, Canal Street, Chester, UK. CH1 4EJ  company registration number 01030986 trading as ITC Luxury Travel, ("we/us"). This privacy policy explains how we may collect information from you via our website and how that information may be used subsequently.

The purpose of this document is to inform you of the policies  that have been put in place to protect your interests in this respect. By browsing and using our website  you agree to this policy governing your use of the website. If you do not accept this policy, you must  not use our website. This policy applies only to this website and not to other websites to which we provide links. We also enter into agreements with commercial partners whose websites may be co-branded or framed by us and which you may visit directly through our website. These websites are not subject to our privacy policy. You are advised to read the privacy policy of such other websites. ITC Luxury Travel, its employees, contractors, agents, and owners are not responsible for the privacy policies or content  of any websites which it may link to. ABTA protection does not apply to any non-member ABTA websites to which we link.

We may change our privacy policy from time to time without notification and you should  regularly review this policy when you visit our site.

What are Cookies

Cookies are small text files sent to your computer's browser (eg internet explorer / google chrome) where they stored on your computer's hard disk.  They are used to identify your computer and do not store any personal details about you.

How ITC uses Cookies

The information collected by cookies is not personally identifiable, it includes general information about your computer settings, your connection to the internet  e.g. operating system and platforms, IP address, your browsing patterns and timings of browsing on our website and your geographical location.

Third Party Cookies

The third party cookies ITC use are from Google analytics and enable us to collect anonymous visitor information such as number of site visits,  page views and traffic from marketing activity. The data stored in these cookies is only used internally.

Information-handling

We will process all the data we collect and hold in accordance with applicable law.  As further explained in this policy statement, we will ensure the quality and security of  your data and we will fully respect your rights, interests and fundamental freedoms with regard  to your data.

Legitimate Purposes

We will only collect, record, process and store data which is needed to book your holiday  and fulfill our contractual obligations towards our clients, our partners, and agents; to  ensure the booking of your holiday, ancillary requirements or to comply with legal requirements. We may disclose to any other company or companies, and to third parties authorised by us, such  information as may be necessary to provide you with holiday and services you have requested or  for the purpose of verification of details relating to your data held by us for legitimate purposes.

Collection of Information

In order to provide the product(s) that you want, we need to know your requirements.  We find these out by asking you, by reading your comments and by looking at which are  the most popular areas of our site.

Collection of Personal Information

We will only collect personal information from you (such as name, address, telephone number,  email address, switch/delta ,credit card or banking information etc) which you have provided  voluntarily to us either by completing registration and booking form or sending emails to us.  Please do not submit your personal data to us if you do not wish us to collect it. We will only  use this data for the purposes you have expressly authorised or as set out in this privacy policy  and will not pass it to third parties without your consent. Please note that certain customs and  immigration authorities will require access to passenger information by airlines.

We will hold your details on file and may, from time to time, contact you either by brochure or  direct mail with information on products or services offered by companies within ITC Ltd. If you  do not wish your information to be treated in this way, please call 01244 355 400 and our team  will remove you from our mailing list. Alternatively, if you prefer to write to us, please send  a letter to International Travel Connections, Concorde House, Chester, Cheshire, CH1 4EJ.

Use of Your Information

You agree that we may obtain, hold, correlate, merge and use your information (including personal  information) for the purpose of providing you with our holiday information and ancillary services  and for our internal business purposes.

Sharing Information

We may provide third parties, at our discretion, with certain aggregate statistical data about  your use of our websites, which data may include demographic data such as age range and/or geographic  location of groups of user. It will not include information that could personally identify you.  We shall be entitled to disclose to any other company or companies, or to third parties authorised  by us, such information as may be necessary to provide your requirements and requests or for the  purpose of verification of details relating to any requests for information or transactions on-line  you may make with ITC Luxury Travel. We may supply personal information to third parties to ensure the  booking of your holiday and ancillary services, your consent is required for this purpose, and is  consent is deemed to have been given by accepting the Terms of Use of our website. We reserve the  right to access and to disclose personal information to comply with applicable laws and lawful  government requests or requests by applicable regulatory bodies, to operate our systems properly  or to protect either ourselves or our other users.

Monitoring Procedure

We may monitor and keep records of email communications which you send to us and other  communications with you in accordance with this policy.

Security of Information

We will employ effective procedures and safeguards to ensure that the data we hold on you is adequate,  relevant and not excessive in relation to the purposes for which they were obtained,  as well as accurate and up-to-date. Where we become aware of any inaccuracies in the data we hold,  we will correct and, where appropriate, delete incorrect data. Retention periods are in place to  ensure that data are only stored whilst they are required for the purposes in question or to meet  legal and regulatory requirements. Where data are no longer required, we will ensure that they are  disposed off in a secure manner.

We will only provide access to data on you to those of our employees, agents or partners, who need  such access in order to carry out any necessary processing. We have taken appropriate steps to ensure  the security of data, whether it is stored in computer systems, paper files or other storage media.  We expect the same high standards of security and confidentiality of any agents or sub-contractors  we employ to process data for us. No data transmission over the internet can be entirely secure,  and therefore we cannot guarantee the security of your personal information and/or use of our sites.  However we use our reasonable endeavours to protect the security of your personal information from  unauthorised access or use. In addition to our safeguards your personal information is protected in  the UK by the Data Protection Act. This provides that the information which we hold about you should  be processed fairly and lawfully and should be accurate, relevant and not excessive. The information  should, where necessary, be kept up to date and not retained for longer than is necessary. Please help  us to keep your personal information accurate by updating your registration details on the website.  For more information on the Data Protection Act and the Information Commissioner please see www.ico.gov.uk. We will maintain records relating to your use of this web site for  information and transactional purposes on-line (including information about you provided by yourself  or by third parties). We shall be entitled to process those data for the purpose of providing your  requirements ,requests and to keep you informed of further products from us, which may be of interest  (unless you write to us asking us to exclude you from such offers or alternatively telephone,  fax or e-mail us to that effect). (If you use more than one e-mail address to communicate with us,  please notify us of each e-mail account you use.)

We will not send you e-mails that you do not want, but we cannot guarantee that third parties to  whom your details are sent will not do so. If at any time you feel that we have not adhered to these principles, please either notify us  in writing or by telephone, fax or e-mail and we will use all commercially reasonable efforts to  determine and correct the problem promptly. ITC Luxury Travel welcomes your questions and comments about  privacy.

Information to You

When we collect data from you, we will identify ourselves and inform you of the purpose(s) for which  we collect the data. If we have obtained data on you other than directly from you, we will inform you  of this as soon as practicable after we have entered the data in our files or computers  (unless you were already aware of the fact). We may also record or monitor telephone calls,  without notification, for staff training and quality control purposes.

Special Restrictions on the Use of Sensitive Data

When we do collect such data, it will be limited to data which are: - required to be kept by law - clearly and strictly necessary to fulfill a contract between you and us in order to book your  holiday and make the necessary travel arrangements.

Changing or Accessing Your Information

Should your personal information change (e.g. your postcode), or if you wish to review or  receive copies of the personal information we hold about you, or have any other queries please  contact: ITC, Concorde House, Canal Street, Chester, UK, CH1 4EJ Tel: 0870 7519 450, Fax: 0870 7519 449 including full details of your request.

Your Rights

You have the right to require us to cease the communication of advertising or marketing material  to you, and we will ensure that your request is complied with. This includes the right to withdraw  your consent to third-party direct-marketing use of your data, at any time. You have the right to  see all the data we hold on you. Should you wish to have access to all or a particular part of your  data, please contact us at the address above. The information will be forwarded to you within an  appropriate period of time in accordance with national legislation, but in any event no more than  40 days from the date of such request for access. Where any discrepancies are discovered following  your enquiry, we will take immediate steps to validate and, where appropriate, correct our records.  We will confirm the actions taken in writing to you within an appropriate period of time in accordance  with national legislation, but in any event no more than 40 days after receiving your request to  amend our records.

Copyright © 2014 ITC Luxury Travel